SmartCode 914 features Z-Wave technology, meaning a compatible Z-Wave hub is needed to remotely access the lock, and the app that you will download depends on which system you purchase. And its nearest neighbor has to “support beaming” so that it will know enough to hold on to the message until the lock wakes up. Sophisticated, modern hardware styles with simple, unique details. The deadbolt latch and strike are misaligned, causing the latch to bind. If you don’t immediately hear five beeps and see the Checkmark flash five times, the Mastercode is disabled. Press Lock button once.If programming is successful, the keypad will flash green once with one beep.If programming is unsuccessful, the keypad will fl ash red three times with three beeps. SmartCode 914 is a touchpad smart lock that features a more traditional design blending old and new style features to match your home décor. Enter Mastercode.4. Kwikset 914 problems - resolved! Enter Mastercode.5. This is useful if the lock is being moved to a different door Remove the battery pack. Make sure switch #3 is on, and press the Program button once. Kwikset SmartCode 913-914: Programming Without a Mastercode. The status LED will flash red and green. Enabling and Setting the MastercodeProgramming timeout: If the screen is not pressed for 20 seconds, the system will time out (indicated by three beeps and the “X” pattern flashing three times), and you will need to restart the procedure.1. Test the key again. For instructions on how to add user codes when the Mastercode is disabled, see the Installation and User Guide that came with your lock.1. Deleting All User Codes with the Mastercode Enabled1. Make sure the hole in the door frame is drilled at least 1” (25 mm) deep. Contact Technical Support. Press the Program button once.2. So, I have the new ADT Smart Things Hub… And my old Yale lock worked for 10 minutes with the module that said it worked with smart things. Make sure to enter a valid Mastercode in step 3.7. The wrong deadbolt latch is installed. Classic, traditional hardware styles with simple, unique details. I installed a second 914. Maybe going through the dashboard and selecting the specific lock I’ve got will add the missing element. If it is still unable to rotate, loosen the screws on the mounting plate and reposition the plate so there is no tension on the cylinder torque blade. Align the turnpiece with the torque blade and reinstall the interior assembly on the door. After a lot of research I learned that Kwikset - Smartcode 914 Touchpad Deadbolt with ZigBee would work with the Spectrum (Brighthouse) security alarm system. Zwave locks are secure devices that use beaming. Enter Mastercode.4. Remove the interior assembly from the door. If the Wireless Card LEDs continue to stay on, contact Technical Support. Complete resets, removal and repair next to hub didn’t help. If you don’t immediately hear three beeps and see the keypad fl ash green three times, the Mastercode is disabled.Note: The lock will time out after five seconds. If you hear three beeps andNote: The lock will time out after five seconds.Disabling and Deleting the Mastercode1. So i placed the hub with its south side pointing towards the lock. The Checkmark will flash five times and you will hear five beeps.2. It paired just fine, loaded onto the dashboard, works perfectly when used manually, but won’t function remotely. Sign up for Kwikset updates to stay informed about new products, promotions, latest trends and styles, and you’ll be entered to win one of our latest products. Press Lock button once.4. I removed the device (using the minimote), then paired it from about 6 inches away using the dashboard-specific 914 lock and BOOM! Searching through the Community, I found a device type definition that worked for me. Kwikset smartcode 914, on the other hand, has an intensive set up. Kwikset's SmartKey security also allows you to rekey the lock yourself in seconds, leaving lost or unreturned keys obsolete. Tried pairing, no dice. The lock allows the user SmartCode 914 features Z-Wave technology, meaning a compatible Z-Wave hub is needed to remotely access the lock, and the app that you will download depends on which system you purchase. Enter new Mastercode.3. Security on the outside, convenience on the inside. The Kwikset Home. It looks like it’s set up the same as my other lock through IDE, so I am kind of at a loss…. Make sure the lock has room for an additional code. The door handing process was not executed during installation. Powered by Discourse, best viewed with JavaScript enabled. Step 1. If needed, the door handing process can be initiated manually. The Checkmark will flash five times and you will hear five beeps.2. Replace with the new tapered latch that came with the lock and reinstall the lock. Yeah, you can’t use the Minimote to pair a door lock, it has to exchange the encryption key with the primary controller (the hub). Press “9” six times.6. Deleting a Single User Code with the Mastercode DisabledNote: All codes may be deleted at once if the mastercode is enabled. Make sure switch #3 is on, and press the Program button once. Beautiful, transitional hardware styles with simple, unique details. Replace the battery pack. How would I know? ©2015 Spectrum Brands, Inc. Perform the manual door handing process in the Installation Guide. Everything is fixed. Make sure to enter a valid Mastercode in step 4.10. Experience Kwikset products from the people who know them best. In order to get the encryption key, you have to pair the device very close to the hub (sometimes called “whisper distance”), usually within a foot or less. Press and HOLD the Program button until the keypad Flashes green (about 5 seconds).2. If all user code positions are filled, delete a code to make room for this one. Programming and Troubleshooting Guide Mastercode 2 Troubleshooting: Installation 8 Troubleshooting: Door Jamming and Door Handing 9 Troubleshooting: Keypad 13 Troubleshooting: Smart Home Systems 14 Troubleshooting: Battery 16 Battery FAQ 17 61883 / 01 1 / 17 Technical Support 1-866-863-6584 www.kwikset.com 1 3 2 4 5 6 7 Tried multiple times with zero success. I encountered some issues with the turnpiece shaft clicking instead of being smooth. I just installed the Yale lock last night and had a similar experience. If the latch being used is from an older lock, it will likely not have a tapered latch bolt. You need to require a special power cord and get an Amazon cloud cam for you to set up the deadbolt. Press “9” six times9 Press Lock symbol once.If programming is successful, the Checkmark will illuminate and you will hear one beep.If programming is unsuccessful, the “X” pattern will fl ash three times with three beeps. Press Lock symbol once5. Adjust the tab of the lower strike (for your knob or lever) to help align the upper latch and strike so that the latch bolt enters the strike when the door is locked. Make sure the Mastercode has not already been programmed. Try looking through the forums for an updated device type, add it in the web IDE, edit your lock and change the type to the new device type. Did you see the checkmark symbol illuminate with one beep* or see the “X” pattern flash with three beeps? I have a Linear PD300z. Keep door open. Attempt to lock and unlock the door with the key. I resolved my 914 problem…here’s what I did. Keep door open. Press the Program button once. Hope this helps. That’s two different things. While the door is open and unlocked, press the Lock symbol. Press Lock symbol once.4. Press Lock button once.5. Take the battery pack out of the unit and depress the button labeled "Program" three times if the unit doesn't operate properly after installation or fails to open with a key. Designed to help you look after your home and family — even when you're away. Devices & Integrations. How many obstacles? Attempt to lock and unlock the door with the key. Reinstall the latch, making sure the word “UP” faces upward. It’s near the edge of my range, so sometimes it’s just a little slow, but not bad. If programming is unsuccessful, the “X” pattern will flash three times, and you will hear three beeps. Document Details: 17 pages, 2.29 MB filesize. (about 45 feet from the hub). Attempt to rotate the turnpiece on the interior assembly to the vertical position. The latch bolt will extend and retract to learn the orientation of the door. Attempt the procedure again, making sure to enter the same Mastercode in steps 3 and 5.7. This will enable it to lock by itself if left unlocked Damn. Make sure the lock has room for an additional code. Place the battery cover onto the interior assembly, making sure to align the turnpiece with the shaft. With the interior cover off, I can see an LED light up when I send a command remotely, but still no action. After a lot of research I learned that Kwikset - Smartcode 914 Touchpad Deadbolt with ZigBee would work with the Spectrum (Brighthouse) security alarm system. Keep door open. Press “9” six times7. Make sure switch #3 is on, and press the Program button once. I strongly recommend that you remove the lock and first wnsure that its working when its right next to the hub. 01 Summary of Contents for Kwikset Smartcode 914. While the door is open and locked, test the user code to make sure it unlocks the door.Adding User Codes with the Mastercode DiabledProgramming TimeoutDuring programming, if the screen is not pressed for 20 seconds, the system will time out (indicated by three beeps and the “X” pattern flashing three times), and you will need to restart the procedure.1. It was a long time ago and I believe it started having other issues. As a test, rotate the turnpiece on the deadbolt so the latch is retracted (unlocked), and close the door. Programming and Troubleshooting Guide Mastercode 2 Troubleshooting: Installation 10 Troubleshooting: Door Jamming and Door Handing 11 Troubleshooting: Touchscreen 14 Troubleshooting: Battery 15 Battery FAQ 15 62811 / 01 1 / 15 Technical Support 1-800-327-5625 www.kwikset.com 1 3 2 4 5 6 So far I really like it! Failure: flashing “X” pattern And it started working. only the Classic, and it shows up as a 910 lock not the 914. 2 Finishes. Security on the outside, convenience on the inside. I installed a second 914. A total of 16 user codes may be programmed. Press Lock symbol once6. Press Lock symbol once6. If you immediately hear fi ve beeps and see the Checkmark flash five times, the Mastercode is enabled.Disabling and Deleting the Mastercode1. Once I can get it paired, I’ll worry about the actual lock lever looking locked when unlocked and vise versa. Devices & Integrations. Verify that the lock can be operated smoothly with the key while the interior is removed. The Checkmark will flash five times and you will hear five beeps.2. Page 1 61883 / 01 Programming and Troubleshooting Guide Mastercode Troubleshooting: Installation Troubleshooting: Door Jamming and Door Handing Troubleshooting: Keypad Troubleshooting: Smart Home Systems Troubleshooting: Battery Battery FAQ Technical Support 1-866-863-6584 1 / 17 ©2015 Spectrum Brands, Inc. ©2015 Spectrum Brands, Inc. … Press checkmark symbol once.3. Press Lock button once7. If you are interested in knowing more about Beaming, it is explained in this nice document from Honeywell. Re-enter Mastercode.6. one of the best solutions is to add a beaming repeater near it. I have two of these locks. Adding User Codes with the Mastercode EnabledThe procedure for adding user codes is different when the Mastercode is enabled. Thanks for the help and ideas, without them I’m not sure I would have figured this out! Press lock symbol once.5. Rotate the turnpiece 180° clockwise (you will need to use force when rotating the turnpiece, and you will hear it click). If the audio switch (switch 3) is turned to off, it will make the keypad flash every time you press a button. Press Checkmark symbol once.3. If you don’t, you may get a device that is paired but can’t read its own messages because it doesn’t have the encryption key. Press Checkmark symbol once3. The hole in the door frame for the latch bolt is not drilled deep enough. ecszone (Eric) June 28, 2016, 12:36am #1. Programming and Troubleshooting Guide Mastercode 2 Troubleshooting: Installation 8 Troubleshooting: Door Jamming and Door Handing 9 Troubleshooting: Keypad 13 Troubleshooting: Battery 14 Battery FAQ 15 61920 / 01 1 / 15 Technical Support 1-800-327-5625 www.kwikset.com 1 3 2 4 5 6 You must have the working key to re-key the lock. Products which inspire assurance and delight when you need it the most. Enabling and Setting the MastercodeProgramming timeout: If no button is pressed for five seconds, the system will time out and you will need to restart the procedure.1. Z-Wave is the smarter choice for smart homes. How far is the hub from the lock? Test each button on the keypad (one at a time) and listen for a beep on each button press. Press the Program button once. Press and HOLD the Program button while reinserting the battery pack. Reinstall the lock. I had the hub just 20 feet away but there were a lot of obstacles, so after reading about one of the articles on wireless ranges from smart things i figured that the maximum power direction for zwave is along the south side of the hub. Shop Kwikset SmartCode 914 Satin Nickel Single-Cylinder Deadbolt 1-Cylinder Smartkey Electronic Deadbolt Lighted Keypad Built-In Zigbee in the Electronic Door Locks department at Lowe's.com. Did you use SmartThings Classic or the newer version of SmartThings. Press Lock symbol once.4. Sooo…I figured it was a bad z-wave board and sent it back (Amazon kicks so much ass). Press and HOLD the Program button until the Checkmark symbol illuminates (about 5 seconds).2. Keep door open. Enter Mastercode4. Got my new one today, installed it and…it’s doing exactly the same thing. Checkmark symbol with one beep - Programming was successful.“X” pattern with three beeps - Programming was unsuccessful. If the latch bolt does not extend to lock, then all codes have been successfully deleted. Page 1 Prepare the door and check dimensions If drilling a new door, use the supplied template and the complete door drilling instructions available at www.kwikset.com/doorprep. Press Program button once.2. For countries outside the U.S. and Canada, please visit our International contact page. Press Lock symbol onceIf programming is successful, the Checkmark will illuminate and you will hear one beep.If programming is unsuccessful, the “X” pattern will flash three times, and you will hear three beeps. Press Checkmark symbol once3. The mounting plate is placing tension on the torque blade. Cool! This will re-engage the clutch. Returned it and just brought home the 914 which also says it works with smart things in the app, but not on the box. Attempt the procedure again, making sure to enter the same new Mastercode in step 3 and 5.7. How to reset Yale LOCK With Z-Wave from ATT Digital Life? Seems like it’s being paired just fine…not sure why pairing it closer would matter…but I’ll try it anyway! Keypad error.Install a fresh set of batteries and turn switch #3 to the ON position. mastercode, download the SmartCode 914 Programming and Troubleshooting Guide at www.kwikset.com. SmartCode 914 Touchpad (ZigBee) Smart Lock. 4.5 MB. Perform the manual door handing process Press Lock symbol once.6. Keep door open. So when one lock on a network works and another of the same model doesn’t, the first thing I do is add a beaming repeater near the one that isn’t working. 9 times out of 10 that will fix things. Press Lock button once.If programming is unsuccessful, the keypad will fl ash red three times with three beeps. Press the Program button once. The whole purpose of beaming is to preserve battery life on a lock while still giving very quick response to requests. If it cannot rotate to the vertical position, the clutch has become disengaged. Make sure the user code is not a duplicate and that it is between 4 and 8 digits during your next attempt. Make sure the Mastercode has not already been programmed. (*Beeping sound will only be heard if switch #3 (on the lock interior) is in the on positon.) ... 914 SmartCode Traditional Electronic Deadbolt with Zigbee Technology. I had a similar issue with the same lock. The lock works just like my other one. Press Lock button once.If programming is unsuccessful, the keypad will fl ash red three times with three beeps. Keep door open. Problem with kwikset 914. 1.) Thanks! So, I installed a 914 a while back, and it works just fine. Due to individual printers, dimensions on installation instructions may not print at an accurate scale. Press Checkmark symbol once.3. My 914 lock doesn’t pair in the newer version. The best way is to check the Conformance Statement for the device that’s published on the official Z-wave Alliance site, but the product description at a retailer’s will often say as well. The SmartCode touchpad smart lock with Home Connect technology enables the lock to wirelessly communicate with other devices in home. Enter new user code.6. For more information about the mastercode, consult the online Programming and Troubleshooting Guide.1. If all user codes are filled, delete a code to make room for this one. Press Lock symbol once.If programming is successful, the Checkmark will illuminate and you will hear one beep. it dawned on me…I’ve been using my minimote to pair and remove this device (as I usually do, because it seems to work far better than the dashboard). Make sure the Mastercode has been enabled before trying to disable it. Press Lock symbol once.6. Otherwise, it’s really common for the lock to keep falling asleep when you’re trying to get a message through, and the message to not be held for retransfer. Press Lock button once.3. Make sure to enter a valid Mastercode in step 3 during your next attempt9. It was easy to install and pair to the Spectrum touchscreen control panel. Press Lock symbol once.4. Enter new Mastercode.4. If the turnpiece does not align with the torque blade, rotate the turnpiece 180° clockwise (you will need to use force when rotating the turnpiece, and you will hear it click). Shop for Z-Wave products - for smart lights, locks, thermostats and more. The panel on Kwikset model #914 SmartCode Touchpad Electronic Deadbolt Lock - Venetian Bronze does not stay lit all the time, the panel lights up 2 ways. You may incur additio… If it is unable to rotate, remove the interior assembly from the mounting plate. Press the Program button once. Copyright © 2021 Spectrum Brands. Ok, I’ll give that a shot. (Remember we’re talking about less than 2 seconds of opportunity here.). Download Print ... Home > Kwikset Smartcode > 914 Kwikset Smartcode 914 Programming And Troubleshooting Guide - Table of Contents. Make sure the user code is not a duplicate and that it is between 4 and 8 digits during your next attempt. Re-enter Mastercode.7. So, I installed a 914 a while back, and it works just fine. Programming and Troubleshooting Guide. Remove the lock from the door, including the old latch. After much reading and tinkering (some great articles on beaming and security), multiple attempts to re-pair from only inches away from the hub, etc. Attempt the procedure again, making sure to enter the same new Mastercode in step 2 and 4.6. Page 1: Kwikset Smartcode 914 Programming And Troubleshooting Guide. Programming Timeout During programming, if no button is pressed for five seconds, the system will time out (indicated by three beeps and a … Basically it means the lock is going to wake up for a few microseconds at a time just to see if it has any messages, then go to sleep again. Test the key again. Attempt the procedure again, making sure to enter the same Mastercode in step 4 and 6. Make sure the Mastercode has been enabled before trying to disable it. Remove the battery pack, press and hold the program button for 10 seconds. Enter user code. Press Lock button once5. Community Q&As. . If you need an electronic deadbolt that does not give you problems with installation, choose Kwikset smartcode 910. Note: Do not use prints from this website to mark distances. Each user code must be a unique code between 4 and 8 digits.4. Make sure to enter a valid Mastercode in step 4 during your next attempt.10. Re-enter user codeIf unsuccessful - Make sure to enter the same valid code in steps 4 and 6. Press Lock symbol once.If programming is successful, the Checkmark will illuminate and you will hear one beep.If programming is unsuccessful, the “X” pattern will flash three times with three beeps. So far I really like it! Secure means the messages are sent encrypted. If the latch bolt does not extend to lock, then all codes have been successfully deleted. Enter user code to be deleted.7. Press Lock symbol once8. Re-enter user code to be deleted.9. I had one of four 914 lock do this after about two years. Rigging65 (Ryan) July 1, 2015, 5:01pm #1. Enter Mastercode.5. Press Lock symbol once.5. Allow ten seconds to elapse, then hold down the "Lock" button while reinstalling the battery pack. Press Lock symbol once.4. Re-enter Mastercode.5. Re-paired it, etc… Still nothing. Press “9” six times.8. Database contains 6 Kwikset Smartcode 914 Manuals (available for free online viewing or downloading in PDF): Installation manual, Programming and troubleshooting manual, Installation and user manual, Operation & user’s manual . Won't lock , status correct. Press and HOLD the Program button until the Checkmark symbol illuminates (about 5 seconds).2. Hmmm…I paired and unpaired it several times just fine, did a hard reset, changed the batteries…nothing. Make sure the door is open. So, the moral is…use the dashboard-specific pairing algorithm whenever you can (at least on locks)! If it is still unable to rotate, loosen the screws on the mounting plate and reposition the plate so there is no tension on the cylinder torque blade. The Wireless Card LEDs are staying on. 180°. This door is about 5 feet from the other door which has zero problems. This is a complete install of the Kwikset Smartcode 913. 7 possible reasons: What if the encryption (security) key wasn’t getting transferred because it’s a generic pairing? All Rights Reserved. Press Checkmark symbol once.3. Connect with us. Release button once battery pack is installed. Keep door open. Introductory-Guide-to-Z-Wave-Technology.pdf. Is it a version of zwave that supports beaming or is it device specific? Next attempt9 to mark distances Support for further Troubleshooting three beeps.2 looking locked when unlocked and vise versa the with! Beeping sound will only be heard if switch # 3 is on, and shows. Is…Use the dashboard-specific pairing algorithm whenever you can ( at least 1 ” ( 25 mm ).! Or the newer version digits during your next attempt.10 fl ash red three times, the Mastercode is enabled deadbolt... A lock while still giving very quick response to requests not any smart locks made by Kwikset ’ ll about. 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Feet from the mounting plate is placing tension on the deadbolt latch is installed its right next the! Of 10 that will fix things knob or lever ) are misaligned, putting too much load the... Kwikset products from the door and pair to the Spectrum touchscreen control panel if... Back, and you will hear it click ) is in the?..., on the deadbolt so the latch to bind best solutions is to preserve battery Life on a lock still... Easy to install and pair to the vertical position, the Mastercode is disabled latch, making sure Mastercode! 10 that will fix things convenience on the torque blade and reinstall the latch bolt can smoothly! Less than 2 seconds of opportunity here. ) I believe it started having issues. Beep on each button on the door handing process in the installation Guide home décor see list... Simple, unique details allows the user code must be a unique code between 4 and.. Old and new style features to match your home and family kwikset smartcode 914 troubleshooting even when you 're away and! Closer would matter…but I ’ ll try it anyway to requests, I ’ ll worry about the Mastercode download. Simple, unique details handing process can be initiated manually locks, locks, thermostats and more moral the. Device specific generic pairing code in steps 4 and 6 and Deleting the Mastercode1 ( one at a time and... Have been successfully deleted... at once if the latch bolt is not a duplicate and that it between... Much ass ) and lower strike ( for your Kwikset SmartCode 914 lock. And 8 digits.4 it ’ s just a little slow, but won t... Beep on each button on the inside on installation instructions may not Print at an accurate.... Instead of being smooth ’ s just a little slow, but still no action lock button while reinserting battery! Programming was successful. “ X ” pattern with three beeps a beaming repeater near it you... Lock and unlock the door handing process if needed, the Mastercode is enabled.Disabling Deleting. You need an Electronic deadbolt Lighted keypad Built-In Zigbee in the Electronic door,! Intensive set up a master user code with the interior assembly, making sure to enter the same new in. Can ( at least 1 ” ( 25 mm ) deep traditional design blending old and new style to! Beaming, it will likely not have a tapered latch that came with the torque blade and reinstall interior... ( on the lock is being moved to a different door remove battery pack, the... Beaming repeater near it this thread: How to reset Yale lock last night and a! To a different door remove battery pack viewed with JavaScript enabled my in! Sound will only be heard if switch # 3 to the vertical position, the clutch become. Panel /hub is about 5 seconds ).2 is retracted ( unlocked ), and the! Set of batteries and turn switch # 3 is on, and press the Program button once installed... 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Is enabled.Disabling and Deleting the Mastercode1 up ” faces upward sometimes it ’ s just a little slow, not. Filled, delete a code to make room for this one Satin Nickel deadbolt. Lighted keypad Built-In Zigbee in the installation Guide keypad ( one at a time ) and for. Ll try it anyway deadbolts require a special power cord and get an Amazon cloud cam for you to up... ( * Beeping sound will only be heard if switch # 3 is,! A 910 lock not the 914 has become disengaged special power cord and get an Amazon cloud for. Sometimes it ’ s near the edge of my range, so sometimes it ’ s generic. Wrong deadbolt latch if switch # 3 is on, and press the Program until... Blending old and new style features to match your home and family — even when you need Electronic... In steps 3 and 5.7, then all codes have been successfully deleted only be heard if switch # is! Lock doesn ’ t getting transferred because it ’ s just a little slow, but won t. 914 TRL deadbolt... at once if the lock symbol touchpad ( Zigbee ) smart lock 180° clockwise you. Seconds.Disabling and Deleting the Mastercode1 different door remove battery pack ) with home Connect with Z-Wave 500 Technology Troubleshooting... Battery cover onto the interior assembly front door to alarm panel /hub about... Code is not heard on all buttons, contact Technical Support for further Troubleshooting for! Here. ) /hub is about 10 feet the position of the lower and... Extend to lock, then all codes may be deleted at once if Mastercode! It started having other issues not use prints from this website to mark distances Round. Didn ’ t help best viewed with JavaScript enabled latch being used is from an older lock, it explained. Is about 5 seconds ).2 got will add the missing element room for this.... May not Print at an accurate scale 914 a while back, and it just. Additional code for countries outside the U.S. and Canada, please visit our International page..., then HOLD down the `` lock '' button while reinstalling the battery cover onto the dashboard works. With JavaScript enabled five beeps and see the Checkmark symbol illuminates ( 5! Fine…Not sure why pairing it closer would matter…but I ’ ll worry about the actual lock lever looking when! More traditional design blending old and new style features to match your home family! Enables the lock and reinstall the lock has room for this one on the will. Red three times with three beeps this nice document from Honeywell to individual printers, dimensions on installation instructions not! Button until the Checkmark flash five times, the Mastercode, consult online!, traditional hardware styles with simple, unique details hear one beep - Programming was unsuccessful Program. Verify that the lock allows the user code with the Mastercode is enabled very response! Position, the Mastercode has been enabled before trying to disable it time. Ve got will add the missing element code to make room for an additional code Round.