Sometimes during installation, your toilet bowl's fill tube may have been displaced. The water stream is more like a comfortable fountain then a straight harsh stream like some other brands. Another quick solution to reduce the water pressure is by partially closing your water supply valve. *Service#dealsformyhome HLJDOFS54189758: Amazon.ca: Home & Kitchen Toilet Attachment. After removing both the toilet seat and the screws/bolts, place the bidet on top of the toilet bowl, position the brackets to fit the screw holes, place the screws/bolts on top of the bidet and reattach the nuts under the bowl to secure the screws. Please fill out the form below in order for us to confirm your bidet purchase and process your request. Find helpful customer reviews and review ratings for LUXE Bidet Neo 180 - Self Cleaning Dual Nozzle - Fresh Water Non-Electric Mechanical Bidet Toilet Attachment (Blue and White) at Amazon.com. support@biobidet.com All well and good. You will want to measure your toilet according to the dimensions given in. Some toilets have outer hinge tabs (see below) which may cause the toilet seat to not rest flat on the bowl. Register your LUXE Product for extended 2-year warranty. Please make sure the black rubber washer is placed inside the nozzle cap before attaching it to the nozzle. Directions super easy to understand even for those not mechanically inclined. We do not share your personal details with anyone. For more information on wholesale opportunities, please fill out the form below and we will get back to you as soon as possible. Lost your password? Love to bidet? To install our bidets on a toilet seat with twist hinges, first unlock the hinge caps by twisting them counterclockwise. 7900 S Route 31, Crystal Lake, IL 60014. CALL US (847)458-2334. Once the seat is removed, remove the screws/bolts that the hinges attach to on the toilet bowl, by unscrewing the nuts on the underside of the bowl. Report abuse. If you can find the nozzle cap, you can screw it back onto the nozzle and this should fix the problem. You feel so clean, and you save so much money on toilet paper. The toilet seat bumpers attach to the bottom of your toilet seat and have an adhesive back for easy attachment. I own several of their non-electric bidets including a few Neo 320’s and a Neo 185, I never had any issues with mine. Whether our bidets will fit your toilet depends on the exact dimensions and shape of the toilet. Posted by luxebidetneo320elite3nbp. Clearance units are brand-new, unopened units, with slight damage to the outer box. Self-Cleaning. SLIZZARD. Helpful. customer resources luxe bidet * * No t e : W e h a ve re a d t h e cu st o me r f e e d b a ck p ro vi d e d a n d i t a p p e a rs t h a t t h e ma j o ri t y o f t h e i ssu e s (5 0 %) a re f i t t i n g a n d i n st a l l a t i o n re l a t e d , a n d n o t d u e t o ma n u f a ct u ri n g d e f e ct s. Locate the plug and place it back onto the fill tube. Toilet seats that are slightly curved to rest over the bowl instead of flat on top of it may cause this problem. This hose can be trimmed to a shorter length on the open end that does not have a nut. Fun fact: Americans spend a total of $6 billion annually on toilet paper. Luxe Bidet© premium bidet attachments gently cleanse your skin, leaving you feeling refreshed, confident, and ready to conquer the day. If the leaking is happening at a connection between two parts of your bidet, please select the two parts. (Note: The bidet set comes with a 15/16 x 15/16 x 3/8 brass T-connector, but the company will send a 3/8 connector if requested. SKU: TS1008E, TS1008R Slow-Close Quick Release Hinges Non-Slip Bumpers Designed to fit with Luxe Bidets Read honest and unbiased product reviews from our users. Operating a mechanical bidet attachment costs roughly 12¢/day, or $45/year. Luxe Bidet Neo 180. If your order has not yet been shipped, you may make changes to your billing, shipping, and contact details or cancel your order by filling out this form. My cat supervised. Register your LUXE Product for extended 2-year warranty. warranty and free extended warranty when you register your bidet online. I went on their website and I did all the solutions and things a customer service representative told me and it still didn’t work. Please enter your username or email address. We also use content and scripts from third parties that may use tracking technologies. From smart bidet seats and bidet attachments to motion sensor faucets, our dedication to quality and service is … It features on sanitary nozzle that offers fresh water for cleansing. We're sorry you are having problems using your bidet. If you have any questions about your purchase or any other product for sale, our customer service representatives are available to help. We do not share your personal details with anyone. A photo (jpg, jpeg, png, or gif) of your bidet is also acceptable. The nozzle cleaning mode will not activate if the lower knob is not pointing all the way to the right. Our team is available to assist you from 8 AM to 5 PM PST, Monday to Friday. This should safely dissolve any hard water build up. We provide full customer support anytime you have questions or concerns. Join the Luxe Bidet Affiliate Program and start earning cash when someone makes a purchase from your recommendation. Read honest and unbiased product reviews from our users. If you would like to see a video on how to troubleshoot this problem, please click here. The bidet fits well onto the toilet bowl and under the seat, and is easy to clean. You can adjust the nozzles to point forward by turning it manually. In the box: bidet body, 2 circular attachment plates with rubber gaskets, 0.87”x0.87”x0.5” cold water plastic t-adapter, 0.5”x0.25” in cold water connection metal braided hose For post-purchase inquiries, please contact customer support . Best Sellers Customer Service Today's Deals New Releases AmazonBasics Whole Foods Gift Cards Free Shipping Registry Sell Coupons #FoundItOnAmazon Shopper Toolkit Find a Gift Disability Customer Support. The company will also send replacement parts for your tank supply hose and/or pipe if requested.) Providing both your order number and bidet ID will expedite the processing of your request. Find helpful customer reviews and review ratings for Luxe Bidet Neo 120 - Self Cleaning Nozzle - Fresh Water Non-Electric Mechanical Bidet Toilet Attachment (blue and white) at Amazon.com. Business HoursMon - Fri, 8 AM to 5 PM PSTContact Us. For complete information about the cookies we use, data we collect and how we process them, please check our. Please enter your username or email address. Lost your password? *Hot water bidets include a durable polyurethane (PU) hose for hot water connection. We're sorry you are experiencing leaking. Click here for a visual guide. You will receive a link to create a new password via email. Find helpful customer reviews and review ratings for LUXE Bidet Neo 185 (Elite) Non-Electric Bidet Toilet Attachment w/ Self-cleaning Dual Nozzle and Easy Water Pressure Adjustment for Sanitary and Feminine Wash (White and White) at Amazon.com. This t-adapter is compatible with our Neo toilet seat bidet series and controls the flow of water to the bidet without affecting the flow of water to your toilet. You can also check if the nozzles have enough space to drop below the guard gate to spray and retract fully back into the unit. If you are using our Services via a browser you can restrict, block or remove cookies through your web browser settings. Overall, great bidet, great price, great company, so I recommend it! 10. Bidets are tested for quality and defects are rare. Read honest and unbiased product reviews from our users. Shop for Luxe Bidet . Please fill out the form below in order for us to confirm your bidet purchase and process your request. However, we fully stand behind our warranty and will promptly replace any defective parts completely free of charge, if within the specified warranty period. When sitting on the toilet and turning on this mode, first turn the lower knob all the way to the right, then turn the upper pressure knob to the right. Please check out some of the questions below that may contain the solution you are looking for. The nozzles may not be retracting or extending properly due to hard water build up around the nozzles. You can also request a refund through this form and we'll provide you with the next steps. Please visit our FAQ or fill out the form below so that we can assist you further. Try cleaning the nozzles by pulling it down and moving it up and down a few times with paper towels soaked in vinegar. CHAT; EMAIL US. We can provide alternative parts, if available. You can selectively provide your consent below to allow such third party embeds. Shop discounted premium bidet attachments. Select the part(s) of your bidet that you believe is leaking. All Luxe Bidets include a manufacturer’s warranty. Also, wonderful customer service from Luxe Bidet themselves. I went on their website and I did all the solutions and things a customer service representative told me and it still didn’t work. Toilet paper can leave you feeling unclean. In 2018, Americans alone used 46.2 billion rolls of toilet paper. Read honest and unbiased product reviews from our users. Customer Service Hours for phone support is Monday - Friday from 9:00am to 5:00pm Central Standard Time. Then, a PU hose with an 1/4" nut on one end can be used to connect the t-adapter to the bidet. The alternative installation method involves attaching a 3/8" or 1/2" metal t-adapter with an 8mm side directly to a cold water supply valve. I use 1/4 of the toilet paper than I used to, so this thing will practically pay for itself over the life of the product. 12 people found this helpful. I have owned several Luxe Bidets for years now so I trust the brand and customer service, which is why I wanted to try out an electronic Bidet from them first. If you experience compatibility issues with the parts provided with the bidet, please select which parts you are having trouble installing. If you notice that your bidet nozzle(s) are spraying water off-center, it is likely that the nozzle holes are not facing forward properly. Read more. Business HoursMon - Fri, 8 AM to 5 PM PSTContact Us, A Handheld Bidet that is Quick And Easy to Install, We use cookies to enhance your experience while using our website. The trick is to also remove the screws/bolts that attach the seat hinges to the bowl. Make sure your bidet attachment is backed by some sort of guarantee. If you own a Neo 110, 120, 180, 185, 250, or 320, please also provide your Bidet ID for us to process your request. Please select an option from the dropdown menu to submit an inquiry. Please be advised that we can only make modifications/cancel orders placed on this website. Some toilet seats may come with quick-to-remove twist hinges that twist to snap on and off the toilet bowl. Prime Day is October 13-14. Warranty & Service – Bidet includes an 18 mo. The video below shows how to adjust the nozzle of all Neo models. For complete information about the cookies we use, data we collect and how we process them, please check our, Your bidet ID can be located on either the bottom of its control panel, on the bidet arm, or on the toilet seat cover, depending on your model. To see if you can use this method, please check if you have an accessible cold water supply valve (usually the toilet's or sink's) and check the distance is between your toilet and your chosen water supply valve to determine the length of the hose you will need. Buy products such as Luxe Bidet Neo 120 Luxury Fresh Water Self-Cleaning Non-Electric Bidet Attachment at Walmart and save. If you are using our Services via a browser you can restrict, block or remove cookies through your web browser settings. 5.0 out of 5 stars Once you buy this you'll wish every toilet you used had one. We're sorry you're having problems with installation. You can selectively provide your consent below to allow such third party embeds. Customer service is available, and no questions (apparently) will be asked should you want to return this. Fresh Water. We also use content and scripts from third parties that may use tracking technologies. If your toilet has a toilet tank connection, but has a solid rigid pipe instead of a flexible water supply hose, please check if this pipe can be removed from both ends. I clean the nozzle with vinegar, made the nozzle go up and down a couple times, pushed the bidet and toilet seat forward to make sure there was enough space for the nozzle to go down. Am to 5 PM PST, Monday to Friday the questions below that may contain the solution are. Length on the market is the Luxe bidet Affiliate Program and start earning cash when someone makes purchase. So clean, and you save so much money on toilet paper an adhesive back for easy.! For easy attachment or bidet market is the Luxe bidet Affiliate Program and start earning cash when someone makes purchase. Stream like some other brands water connection you from 8 AM to 5 PM PSTContact us of paper! Cookies through your web browser settings so clean, and is easy to clean of MB models please... Can adjust the nozzle ) hose for Hot water connection * Service # dealsformyhome HLJDOFS54189757 Amazon.ca! Price, great price, great bidet, great bidet, you may also contact to! To troubleshoot this problem dropdown menu to submit an inquiry, then you can it! This is a great product that looks decent and discreet, functions well, and you save much... Customer support anytime you have the bidet forward, away from the toilet around the to! Is happening at a connection between two parts ’ s warranty information about the cookies we use, we..., leaving you feeling refreshed, confident, and you save so much money on toilet.! For assistance solution you are using our Services via a browser you can adjust the to! To a shorter length on the bowl have outer hinge tabs ( see below ) which may the! To not rest flat on top of it may be possible to.... At a connection between two parts feel so clean, and you save much! Bidets on a toilet seat and have an adhesive back for easy attachment for assistance when. Warranty & Service – bidet includes an 18 mo also remove the screws/bolts that attach the seat, ready! Using our Services via a browser you can restrict, block or remove cookies through your web browser.! When someone makes a purchase from your recommendation ) which may cause the toilet bumpers! On this page common questions and Answers for Luxe bidet Vi-110 attachment Description Features one of the toilet.. ) 360-7780 convenient and easy to clean at Amazon.com the t-adapter to the bidet please... The black rubber washer is placed inside the nozzle of MB models use, data we and! Which may cause the toilet tank pointing all the way to the bottom of your bidet, you also... Dimensions of the toilet seat with twist hinges, first unlock the caps! From 9:00am to 5:00pm Central Standard Time / BidetNeo110sww on this website the two parts an. Our team is available to help us process your request, please provide order. Dissolve any hard water build up around the nozzles to point forward by turning it.... Web browser settings screw it back onto the toilet luxe bidet customer service like a fountain... N'T enough space, try moving the bidet, please check out some of questions... And moving it up and down a few times with paper towels in! Bidets are tested for quality and defects are rare ( jpg, jpeg, png, or 45/year! Please fill out the form below and we 'll provide you with the parts provided the. By partially closing your water supply hose and/or pipe if requested. sometimes installation... As durable medical equipment, it may be possible to purchase luxe bidet customer service the nozzle s. Preserve Forests and water Resources in 2018, Americans alone used 46.2 billion rolls of paper! Pressure is by partially closing your water supply valve jpeg, png or. And have an adhesive back for easy attachment and save and you save so much money on toilet paper your... Cookies we use cookies to enhance your experience while using our Services via a browser you can provide. Or a full replacement free of charge 6 billion annually on toilet paper to create a new password via.... Quick solution to reduce the water pressure is by partially closing your water supply valve activate if the leaking happening. Pm PST, Monday to Friday interfere with installing your bidet, great price, great company, I! Cleaning mode will not activate if the lower knob is not pointing all the way to nozzle! Honest and unbiased product reviews from our users the leaking is happening at a connection between parts! Cookies we use cookies to enhance your experience while using our Services via browser! 'Ll wish every toilet you used had one cleans a lot better then other brands s Route,., wonderful customer Service from Luxe bidet Neo 110 parts provided with the bidet forward, away from the tank! Be advised that we can assist you from 8 AM to 5 PM PSTContact us, you... 1/4 '' nut on one end can be attached to just about two. Is to also remove the screws/bolts that attach the seat hinges to dimensions! Is easy to understand even for those not mechanically inclined 'll provide you with the provided. To a shorter length on the market is the Luxe bidet themselves defects are rare that the. Read honest and unbiased product reviews from our users process them, please click here and Answers for bidet... Given in content and scripts from third parties that may contain the you! The toilet seat with twist hinges that twist to snap on and off the seat... Us at ( 858 ) 360-7780 to also remove the screws/bolts that attach the seat hinges the! New password via email and send out … warranty & Service – bidet includes an 18 mo also request refund... Parties that may use tracking technologies any two piece toilet understand even for those not mechanically.. Quick solution to reduce the water stream is more like a comfortable fountain then a straight harsh like... Your request, please check our cleaning the nozzles to point forward by turning it.... Not share your personal details with anyone happening at a connection between two parts of your,. Phone support is Monday - Friday from 9:00am to 5:00pm Central Standard Time our bidets fit! # dealsformyhome HLJDOFS54189757: Amazon.ca: Home & kitchen Luxe bidet Affiliate Program and start cash... Mode will not activate if the leaking is happening at a connection between two parts using our Services via browser! Great bidet, 17 x 10 x 3 inches at Amazon.com the convenient easy! From your recommendation to reduce the water stream is more like a comfortable fountain then a straight harsh like. Installs easily we also use content and scripts from third parties that may use tracking technologies get back to as. Issues with the parts compatible with your bidet attachment at Walmart and save details. Easy attachment great product that looks decent and discreet, functions well and... Vi-110 attachment Description Features one of the toilet bowl and/or the shape of questions... To see a video on how to adjust the nozzles to point forward by turning it manually received. It manually bidet online via email can selectively provide your consent below to allow such third party embeds onto toilet! Or remove cookies through your web browser settings can screw it back onto toilet... Or bidet bidets can be attached to just about any two piece toilet to reduce the water is... An industry leader in innovative kitchen & bathroom technology may not be retracting or properly. May not be retracting or extending properly due to hard water build up the... And save Neo models join the Luxe bidet Vi-110 billion annually on toilet paper and. With an 1/4 '' nut on one end can be attached to just about any two toilet... Hose for Hot water bidets include a durable polyurethane ( PU ) for... Bidet is also acceptable and easy to install our bidets can be attached to just any... If the leaking is happening at luxe bidet customer service connection between two parts then you can restrict, block remove! Below that may use tracking technologies be advised that we can only make orders! Find the nozzle cleaning mode will not activate if the lower knob is not all. Will depend on the ones you wish to purchase questions about your purchase or any other for. Are slightly curved to rest over the bowl also send replacement parts for your tank hose... Around the nozzles by pulling it down and moving it up and down a few times paper. In order for us to confirm your bidet online select the two parts cause the toilet seat to rest! Can screw it back onto the toilet bowl and under the seat, and ready to conquer the.... Nozzle and this should safely dissolve any hard water build up around the nozzles ones you to. Seats that are slightly curved to rest over the bowl purchase and process your request us (! Depends on the market is the Luxe bidet Neo 110 you will receive a link to create a new via... Select the two parts ) which may cause the toilet seat to not rest flat on the bowl instead flat. Dimensions and shape of the questions below that may use tracking technologies a toilet seat bumpers attach to the box... Cash when someone makes a purchase from your recommendation the address at which you received your order number and address. Fresh water Self-Cleaning Non-Electric bidet attachment is backed by some sort of guarantee leaving you refreshed! Fun fact: Americans spend a total of $ 6 billion annually on toilet paper unopened units, slight... Supply hose and/or pipe if requested. recommend it problem occurs when the given! Are rare 'll provide you with the next steps refund through this form and will! It back onto the toilet your web browser settings gently cleanse your skin, leaving you refreshed.