©2014 Kwikset Corporation 4970 / 1 6 / 11 Technical Support KWIKSET 99160-002 916 TOUCH SCREEN ZWAVE DB VENETIAN BRONZE. If you have not already done so, perform the door handing process while the door is open. It features patented SecureScreen technology to prevent code detection from fingerprints on the touchscreen. Posted Kwikset SmartCode 916 Touchscreen Electronic Deadbolt not able to commission with ZigBee Reference Gateway Kit on Forum Hi Silab Team, We have ZigBee Reference tool kit (EM3588 with Zigbee Gateway) in which we trying to commission Kwikset SmartCode 916 Touchscreen Electronic Deadbolt door lock which is not working. I ended up having Kwikset replace my lock and I have not had any issues since. It doesn’t bother me much because it doesn’t happen very often. Granted it has only been about a week. On my Smartcode Touchscreen, the touchscreen is unresponsive. Everything seems to be working well except for the fact that every now and again the SmartThings app will report the lock as disconnected. I can’t help but wonder if there’s been a firmware update that’s messed things up. Major components of the site will not work correctly if at all without javascript enabled. I have not seen device disconnects in my Kwikset 916 model. Shop Kwikset 99160-007 12-Digit 916 SmartCode ZigBee Electronic Touchscreen Lock Works with Echo Plus & Alexa, Featuring SmartKey, Polished Brass. The Kwikset Premis lock is an incredible product when working correctly for those in the iOS / Apple ecosystem already and especially if you are already an owner of a HomePod or newer generation Apple TV. The Mastercode must be 4-8 digits. The locks are reporting if they are lock or unlocked but they are not responding to the lock and unlock command. I found that out the hard way and had to purchase another lock compatible Z-Wave repeating device. Step 3 Pull out the battery pack and push "Program" three times if the SmartCode fails to initialize after battery removal and re-installation. 1. Today, Kwikset announced its first deadbolts to be equipped with an aesthetically pleasing touchscreen: The SmartCode 916 series. These names are what you’ll use to trigger Amazon Alexa, so us names that are easy to remember like “front door” or “garage door.”After your locks are connected to your smart home hub you’ll enable the skill in the Alexa App by going to Settings>Skills> [SmartThings] or [Wink]> Enable. There are several threads on distance and network congestion effects on Z-Wave locks, manufacturers and various models. I have GE light switches about 12’ away from the door lock. I am thinking I am going to have kwikset replace the lock. If you can move the hub closer to the lock for a test period, you can decide if distance is the issue. SmartCode 914 is a 10-digit, push-button smart lock from Kwikset. The SmartCode 916 with Z-Wave technology is not compatible with the Kwikset App. So maybe it’s not the lock itself maybe it’s the hub with certain types of devices under specific conditions. Thanks for sharing this Brad–worked on the first try. I just haven’t figured out what conditions those are. If it is successful only when the door is open, the latch and strike are not aligned as they should be. If the screen is not pressed for 20 seconds, the system will time out, and you will need to restart the procedure.Deleting a Single User Code with the Mastercode Enabled1. And not tonight it went back to unavailable. I can push the A link button and then the lock starts working. The locks are reporting if they are lock or unlocked but they are not responding to the lock and unlock command. We are not a … Seems random to me at this point. I too moved my hub closer. Subscribe Subscribed ... schlage connect BE469 touch screen … I have 3 kwikset 916 touchscreen deadbolts. Overall these locks are great, and pretty straightforward in terms of programming. Test the lock (review normal operation) Confirm that the code(s) added in previous step can unlock the door. PROBLEM - When trying to use the touch screen to enter a code, the touch screen does not respond to touch right away. Realign the door if the bolt does not operate smoothly when opening with a key. ... And Kwikset does not even have its own app for this 916 product. After getting my hub out of the box it was packed away in, I waited for the hub to update to the latest version, then started adding the lock to the hub (I’m using the new SmartThings app). Kwikset’s SmartCode 916 touchscreen electronic deadbolt is BHMA grade 2 certified, UL certified 20 minute fire rated, and has patented side locking bar technology offering improved security by protecting against lock bumping, an attack technique used to defeat conventional pin & tumbler locks. You can tell Kwikset really cheaped out on this lock compared to their other (cheaper) models. Once I adjust the temperature by just one degree it talks back to the hub and problem solved. Free delivery on … Find helpful customer reviews and review ratings for Kwikset 916 Z-Wave SmartCode Touchscreen Electronic Deadbolt, Works with Amazon Alexa via SmartThings, Wink, or Iris featuring SmartKey in Venetian Bronze at Amazon.com. A Mastercode is used to add and delete user codes, but it cannot unlock the door (unless the same code is programmed as a user code, though this is not recommended). The deadbolt is available in polished brass, satin nickel or Venetian bronze. And the touchpad would not even respond. CEDIA 2014: Kwikset Displays SmartCode 916 Touch Screen Lock. Kwikset SmartCode 915-916: Programming With a Mastercode. I’m using User Lock Manager v4.1.5, and smartthings : Z-Wave Lock Reporting device handler. My routines are executing as expected too. I too spoke too soon. Disassembling the lock is the first step you should take. The SmartCode 916 is intended for installation on a door where the interior of the lock is enclosed. Video Kwikset SmartCode 915-916: Programming Without a Mastercode. Buying the kwikset smartkey is one of the best decisions I made. Once it reconnects it will be good for a day or so and then it will show as disconnected again. Ensure door preparation is in accordance with the door drilling instructions, available online. At first sight, the deadbolt seems heavy-duty, expensive and well made — and that perception is validated once it's been installed. Kwikset 916 Smartcode Zigbee Touchscreen Smartlock Traditional Style in Venetian Bronze + Amazon Cloud Cam, works with Amazon Key. SmartCode 916 touchscreen electronic deadbolt. Make sure Bluetooth is turned on and that Bluetooth sharing is enabled. This site is best viewed with Javascript enabled. But everything is working great now. The lock has been working fine otherwise. Enter your home with a personalized access code and lock your door with the touch of a button. Since I repaired my Z-Wave network and moved the hub closer, my setup has been working flawlessly! Has anyone seen this before? Kwikset 99160-009 SmartCode ZigBee Touchscreen Smart Lock Featuring SmartKey, ... Another issue with the WiFi not working is I can’t set up the kwikset app so I know who has unlocked/locked the door and when. Installs in minutes with just a screw driver no hard wiring needed. Kwikset SmartCode 916. Touchscreen Deadbolt + Tustin Satin Nickel Lever Combo. The SmartCode 916 is intended for installation on a door where the interior of the lock is enclosed. The capacitive touchscreen also senses contact quickly for fast code entry and unlocking. It is not enabled by default. The lock allows the user (through a web-enabled device) to remotely check the door lock status, lock or unlock the door and receive notifications. I am interested in this lock as well but I notice when going through SmartThings Mobile app on my Windows 10 Mobile based device that when I click Add and then Things, Safety and Security, Locks and then Kwikset that the listing shows as Kwikset SmartCode 916 Touchscreen Electronic Deadbolt (ZigBee). This lock is located on our front door fortunately 10’ from the SmartThings V2 hub. Kwikset SmartCode 914. With that being said, I am having difficulty setting up push notifications that use pre-defined variables that come with the Kwikset Smartcode. The Mastercode must be 4-8 digits. Fits standard doors (1-3/8in. It is not enabled by default. I’ve had my Kwikset for 3 years now and it just started dropping off my network a couple of weeks ago. If your smart device doesn't vibrate, and the Bluetooth symbol (located at the top of your screen) doesn't flash, this is an indication that there is no Bluetooth communication. manually locking/unlocking did not restore connection. For more information about the mastercode, download the Programming and Troubleshooting Guide on the SmartCode 913 page at www.kwikset.com. Interesting, 25’ is most likely close enough for most devices, unless you have some thick walls that are blocking the Z-Wave signal strength. The lock is Z-Wave Plus according to the “manual” that the builder left for me. My hub is in another room but it is only about 25 feet away. Re-released in 2016, the lock features a traditional exterior style, sleek, metal interior, and quiet-drive locking system. The slightest hint of moisture even just the humidity in the air prevents the touchscreen from working. Any ideas what could have caused this problem or how could i solve it? anyone found a fix yet? It takes anywhere between 5-10 touches to select a number. Two examples of Z-Wave compatible systems are the Samsung SmartThings hub and the Ring Alarm system. The exterior can be installed on an outside door but not be exposed to direct weather. The only way to get it to re-connect is to manually lock or unlock the door with the thumb turn on the inside of the door. The SmartThings outlet has to be Z-Wave signal security repeating capable, meaning that it can act as a repeater for a Z-Wave lock’s security signal. SmartCode 916 touchscreen electronic deadbolt. A Mastercode is used to add and delete user codes, but it cannot unlock the door (unless the same code is programmed as a user code, though this is not recommended). Tustin lever. I again had to manually turn the thumb turn and it started working again. I have 3 kwikset 916 touchscreen deadbolts. Kwikset’s SmartCode 916 touchscreen electronic deadbolt is BHMA grade 2 certified, UL certified 20 minute fire rated, and has patented side locking bar technology offering improved security by protecting against lock bumping, an attack technique used to defeat conventional pin & tumbler locks. The SmartCode 916 is not a fully waterproof lock and is not meant for installation on an outside gate or door with no interior covering or protection. Network repair doesn’t seem to help. Swapped out a 910 which has no keypad just a key lock with zwave - still working just fine for a couple years - this one is now on the back door. So there should be enough signal because of the switch being a repeater. This lock connects to a Z-Wave hub or alarm system. I just turn the manual lock mechanism to fix it. The problem has not occured since. it was all fine until sunday evening it lost connection. Thanks. Kwikset 1-866-863-6584 www.kwikset.com *Beeping sound will only be heard if switch #3 is on. Re-reading the doc that came with the 916, What Kwikset provides is just awful and not at all clear that you may need to go through exclusion before paring. The 914 has a zwave plus board. A Mastercode is used to add and delete user codes, but it cannot unlock the door (unless the same code is programmed as a user code, though this is not recommended). ... encouraging continuous use of the full screen to mask the correct access code. If it is successful only when the door is open, the latch and strike are not aligned as they should be. The locks all respond to SmartThings App on our phones instantly. no new screw holes required. The Z-Wave signal had to travel at least 50’ through several indoor and outdoor walls. So I went ahead and repaired my z-wave network in the smart things app. Programs, back down vermin, but sturdy legs. Did you guys figure anything out with regards to this issue? Press the "Lock" button on the keypad, then enter the security code to resynchronize the bolt. December 20, 2018 - Comment. I did go ahead and move my smart thing hub to the living room so that it is less than 8’ away from the lock. 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