After this date, there will still be support available which will be tailored to your individual circumstances, but the solutions may impact your credit file. Where HSBC’s records show that you paid the unreasonable fees, the process should be straightforward. See our help and support pages for guidance and to find out what you can do through online and mobile banking. If you pay your HSBC Mastercard bill using your HSBC chequing or savings account, you’ll be able to see the payment in the mobile app in 15 minutes as a pending credit card transaction; in Online Banking, the payment will take a few days to appear in your credit card transaction list. There’ll be no minimum payments due over this period, so there’ll also be no charges for paying late. You can find these details on your credit card statements or the account summary screen in online banking. Important HSBC payments information Important Insurance Notice Extended Term Insurance Refund Arrangement HSBC Safeguard Helping not-for-profit organisations to fight financial crime (PDF, 2.28MB) Managing your bank account smartly (PDF, 313 KB) ; From the My Accounts menu on the left side of dashboard, select your HSBC Credit Card. HSBC Personal Internet Banking offers online mortgage account management 24/7. HSBC Group  |   © Copyright HSBC Group 2002-2021. Sorry for adding to the huge list of people asking for help, but BBL approved and signed documents returned and final agreement confirmed back to me. You’ll still be able to make payments towards your account during the payment holiday period. The rates we actually charge depend on the terms of your credit card agreement, and the type of transaction. Payment Protection Insurance (PPI) is designed to cover the monthly repayments of your loan or credit card, if you are made unemployed, have an accident, become sick or die. Once your new Direct Debit is in place, we’ll send a letter to confirm the details and will update your monthly statement with the new payment amount. Log on to Personal Internet Banking. For help with ways to pay, including how to set up or amend a Direct Debit, please visit credit card repayment options. If you don’t bank with HSBC but have been affected by the issues today, bring evidence of any charges you may have incurred into an HSBC branch who will look at it for you. HSBC Continental Europe - Société Anonyme au capital de 491 155 980 euros au 01/12/2020 - SIREN 775 670 284 RCS Paris - Siège social : 38, avenue Kléber - 75116 Paris - Banque et intermédiaire en assurance immatriculé auprès de l’ORIAS (Organisme pour le Registre des Intermédiaires en Assurance - orias.fr) sous le n° 07 005 894 . 1 Under the Bill Pay 'on–time' guarantee, HSBC will bear the responsibility for any late–payment–related charges should an online bill payment arrive after its due date as long as you scheduled the transaction within five business days of the payment due date. See more information about what to do if you have longer-term concerns, or if you’re already behind on payments. You may still receive an arrears notice saying we haven’t received your minimum payments by the due dates included in your payment holiday. Un champ de 140 caractères à la disposition du donneur d'ordre pour un libellé transmis au bénéficiaire sans altération. 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